University of Twente Student Theses
Differentiation of Trust and Compliance in Artificial Intelligence in a working environment : A literature review
Hecht, Isabelle Yasmin (2024) Differentiation of Trust and Compliance in Artificial Intelligence in a working environment : A literature review.
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| Abstract: | As artificial intelligence (AI) continues to permeate organisational settings, understanding the dynamics of trust and compliance in human-AI interactions becomes increasingly crucial. This paper presents a comprehensive literature review that examines the factors influencing cognitive trust and compliance in the context of AI systems deployed in workplaces. Drawing on cognitive trust theory and social psychology frameworks, the study distinguishes between cognitive trust, which reflects individuals' beliefs in AI systems' reliability and competence, and compliance, which pertains to observable behavioural changes in response to AI directives. Practical insights are provided for enhancing cognitive trust in AI systems, including strategies to improve transparency, reliability, explainability, accuracy, and perceived competence. Furthermore, the paper offers guidance on managing human-AI interaction and addressing ethical considerations in AI design and implementation. The contributions to theory and practice outlined in this paper provide a valuable framework for organisations seeking to leverage AI technologies effectively while fostering employee trust. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/100255 |
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