University of Twente Student Theses
AI and Healthcare: Doctors’ perspective on work and professional identity
Lungu, Daria-Gabriela (2025) AI and Healthcare: Doctors’ perspective on work and professional identity.
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| Abstract: | Artificial intelligence (AI) has continuously evolved and impacted various sectors, including healthcare. Understanding the implications of these changes on the identities of medical professionals has become significantly important. Consequently, this study aimed to enhance the existing literature concerning identity work and AI by demonstrating how interactions between doctors and AI contribute to the process of identity formation. An inductive semi-structured qualitative study involving fourteen participants was conducted, and the data was analysed using a combination of Braun’s Thematic Analysis and the Gioia method. The findings indicated that, likely due to the strong professional identities of the doctors, they perceived AI as a means of identity enhancement rather than as a source of identity threat. Furthermore, medical practitioners regarded AI as a tool or assistant rather than a colleague, and their receptive attitudes were evident in how they emphasised its advantages. Additionally, perceptions of AI have shifted over time; considering the continuous learning and development that doctors experience throughout their careers, the integration of AI has been shown to perpetuate an ongoing process of identity work and adaptation, potentially leading to changes in their professional identities. This study has also revealed important practical implications concerning the implementation of AI, the degree of its integration, and the factors necessary for determining how to incorporate AI within a hospital, ensuring a balance between technological advancements and the positive expression of professionals' identities. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 70 social sciences in general, 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/106191 |
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