University of Twente Student Theses
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Mediating Multiple Generative-AI Tools in Academic Work
Veen, L.R. van der (2025) Mediating Multiple Generative-AI Tools in Academic Work.
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| Abstract: | As generative AI (GenAI) tools become increasingly embedded in academic workflows, academics are not only becoming users of individual systems but also learning to interact with and navigate multiple platforms that have different capabilities, limitations, and epistemic assumptions. This thesis explores how academic users mediate between multiple GenAI systems in their knowledge work. Using qualitative data from 12 semi-structured interviews with academics, the study applies the Gioia methodology to develop a grounded model of GenAI orchestration. Four aggregate dimensions were identified: frictions in interfacing with GenAI, tactics for coordinating tools, strategic mediation and transformational learning and identity. These were linked through three underlying mechanisms: epistemic calibration, delegation as coping and value-driven bricolage. These mechanisms reveal how users adapt to uncertainty, manage overload and align GenAI practices with personal and pedagogical values. The study presents a dynamic, non-linear model of GenAi integration that foregrounds user agency, reflective adaptation and contextual negotiation. These findings offer conceptual insight into how GenAI can reshape academic practice and identity, with implications for pedagogy and tool design in higher education. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | International Business Administration BSc (50952) |
| Link to this item: | https://purl.utwente.nl/essays/106912 |
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