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Fleet Composition in Operational Time Slot Management

Kuiper, D. J. (2019) Fleet Composition in Operational Time Slot Management.

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Abstract:In retail e-commerce, e-retailers try to increase customer satisfaction by offering the customer time windows for the delivery of their orders. This imposes many logistical challenges on the e-retailers. We study the impact of the composition of the delivery fleet (as follows from the assignment of a limited number of drivers to the delivery vehicles) on the operational decision regarding the time windows to offer to a customer when an order is placed. We evaluate the impact of several strategies, to find an optimal balance between customer satisfaction and route efficiency in different scenarios.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:31 mathematics, 54 computer science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/77226
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