Design of an implementation method for customizable SaaS solutions

Software as a Service is a relative new business model for software to a customer. For customizable SaaS, the customers play an active role in improving the software. A downside is that customers handle the SaaS solution as software on demand. Implementation of a new SaaS solution in the primary businesses process of a business is critical project. It is of major importance that new software solutions support those primary business processes and that the software solution is adapted well by the business. Currently there is no implementation method for implementating customizable SaaS in the primary business processes of enterprises. Hence, no suitable controls are available for these implementations projects. This has resulted in longer implementation projects than estimated. In the end this can lead to unsuccessful implementations, what can be prevented by having an implementation method. In this research a SLR is performed for finding literature about the implementation process of Customizable SaaS in the primary business processes. After performing the SLR, it could be concluded that there is no implementation method for customizable SaaS solutions. Therefore a method for implementing customizable SaaS in the primary business processes has been developed and validated in this research.