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Analysing and visualising data to improve the productivity level of an Agile organised company

Vegt, C.R. van der (2021) Analysing and visualising data to improve the productivity level of an Agile organised company.

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Abstract:The CRM Tribe is continuously improving the process to ensure their services are matching the changing techniques and needs of their internal as well as external customers as closely as possible. Having an optimal productivity level is important to ensure high quality of their services in this dynamic environment. To be able to respond adequately to those changing needs, a clear overview of different processes is necessary. However, A.S. Watson is not fully aware of which problems are affecting the productivity level, resulting in a limited level of data visibility. Currently, decisions to react on changing needs are mainly made based on feelings instead of on data. Therefore, a dashboard with a set of metrics suitable for the CRM Tribe is necessary to identify the problems affecting the productivity level to be able to ensure high-quality solutions. In this research, different research techniques are used resulting in a well-determined set of metrics, visualisation suggestions and other recommendations.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:58 process technology, 83 economics, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:http://purl.utwente.nl/essays/86797
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