University of Twente Student Theses


Designing communication and diabetes type 2 coaching content for people with low health literacy

Barneveld, Noa Joan (2022) Designing communication and diabetes type 2 coaching content for people with low health literacy.

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Abstract:In this thesis, communication and coaching content was researched and designed for diabetes type 2 patients with low health literacy. This was done with the aim to motivate this group and ensure they were able to obtain, process, and understand health related content, in order to make informed health decisions. A literature review was conducted that surfaced 21 communication strategies to tailor information to the target audience. Next to this, five technological tools were discovered in literature, which implemented only a limited number of strategies and were mostly digital. The iterative Creative Technology Design Process was used to produce a technological tool that incorporated multiple communication strategies. This process included four phases: ideation, specification, realisation and user evaluation. During the ideation phase, ideas were generated and iterated upon with the help of an expert opinion. A final idea was chosen and further iterated upon, considering requirements set up during the specification phase. In this phase a PACT analysis was applied, and functional and non-functional requirement lists were generated and prioritised using the MoSCoW tool. In the realisation phase the idea was physically realised. The product provides daily challenges written on cards in four categories: physical movement, nutrition, information, and quiz. Every day the user takes a card from the category indicated by an LED, reads the challenge, puts it on a platform to hear it and scans it using NFC to see a video of the daily challenge. A user evaluation was conducted with three users who were asked to perform tasks with the product. Observations were made, and questions were asked about the tasks and product through a semi-structured interview. The user evaluation showed that users were able to obtain and understand the information provided through the various means of communication (textual, oral and audio-visual). Furthermore, they were positive about the ease-of-use and access to information. A suggestion is to add audible reminders to take a card. Implementing multiple strategies to communicate to people with low health literacy may improve understanding of diabetes type 2 coaching content for low health literacy users; however, further user testing is needed to evaluate the long-term impact.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:01 general works, 02 science and culture in general, 05 communication studies, 50 technical science in general, 70 social sciences in general
Programme:Creative Technology BSc (50447)
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