University of Twente Student Theses


Robustness increase in plans : a case study for home-delivery services

Mol, Michiel (2022) Robustness increase in plans : a case study for home-delivery services.

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Abstract:This research is conducted at Simacan, a Dutch software company that delivers software as a service. Simacan is the leading company in real-time monitoring of transport & logistics within the Netherlands. With all the data that is received from traffic and customers using the platform, Simacan is able to do more than only giving a clear overview of assets and expected arrival times. Company X is one of the largest customer of Simacan that makes use of the Simacan platform. A part of the Company X operation is called Company X Home Delivery (CXHD), which performs all online grocery deliveries. This research is based on a problem that CXHD has encountered in recent years. Over the past 10 years the use of methods for buying groceries online and having it delivered at home, experienced tremendous growth. The biggest and unexpected growth, occurred in the last two years due to the pandemic. The Covid-19 virus took over the world and people got to experience curfews, stay home obligations and quarantines. This has led to more and more people ordering their groceries through online methods to comply with regulations and avoid potential contamination risks. For CXHD this meant almost a doubling in customers in only a year time. This brought a lot of pressure on their delivery plans. Due to the traffic reduction within that time, CXHD managed to keep the deliveries within reasonable boundaries. However, as the Covid-19 pandemic comes to an end and people are used to delivering online, current plans used by CXHD are in need of improvement. Traffic is rising back to its original level and is most likely continuing its growth as before the pandemic. Using the same scheduling methods, this results in very high chances of customer deliveries running late. In the daily operation, CXHD already asks its delivery drivers to maximise on-time deliveries to prevent unhappy customers. CXHD therefore asked Simacan to help them improve their plans before the execution (pre-trip) stage in order to maximise an on-time delivery.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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