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From Slim to Smart : How Empathic Design can help understand a craftsmanship-driven factory’s manufacturing capabilities for product and production improvement.

Veerdonk, R.L.G.P. van de (2023) From Slim to Smart : How Empathic Design can help understand a craftsmanship-driven factory’s manufacturing capabilities for product and production improvement.

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Abstract:Developments in industry have often focused on reducing manual labor. However, recent trends have highlighted the importance of human factors in manufacturing. Human-centered design (HCD) is proposed as an approach to engages the factory workers directly in the development process. This idea was applied in a factory of a high quality furniture manufacturer to improve the production process of one of their tables. Through the act of frame creation, HCD methods can be translated for the use in a factory setting and based on the requirement set by the manufacturer, empathic design was chosen as the main method of research in combination with Gigamapping to visually process the gathered information. The factory workers were observed and interviewed to gather insights on their experience with the table. The results of the factory research informed a redesign process for the inner construction of the table. Although the research did not result in a final solution for the factory, it demonstrated the potential of empathic design and other HCD methods for optimizing production processes and the value of combing Gigamapping with HCD.
Item Type:Essay (Master)
Clients:
Arco Meubelfabriek B.V., Winterswijk, Netherlands
Faculty:ET: Engineering Technology
Subject:01 general works
Programme:Industrial Design Engineering MSc (66955)
Link to this item:https://purl.utwente.nl/essays/97171
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